Shipping
Please note we are still experiencing some shipping delays within the UK and The EU countries due and Brexit and new customs checks. Even longer delays to countries such as Greece, Malta, and Italy.
We ship globally to almost every country.
Once your order has been placed we aim to process them within 2 days, Mon - Fri. Once processed approximate shipping times are:
UK
Standard Shipping Not Tracked: 3-7 business days approx. (weekend excluded)
1st Class Signed For - 1-2 business days approx. (weekend excluded)
Next Working Day (weekend excluded) - Orders must be placed before 12 noon Mon- Fri
(weekend and public holidays excluded)
Europe
Standard Shipping Not Tracked: 7-28 business days approx. (weekend excluded)
International TRACKED: 5-7 business days approx. (weekend excluded)
ROW
Standard Shipping Not Tracked: 10-15 business days approx. (weekend excluded)
International TRACKED: 7-10 business days approx. (weekend excluded)
International Express 1-3 Day Delivery is available upon requests - Please email hello@myndmap.co
Please Note - all standard delivery is not trackable and we will not have any further information once the order has been dispatch.
As our journals are large books, someone needs to be home to accept the mail, we suggest checking directly with your local post office in case a delivery attempt was made when no one was in as many times delivery notes by the courier are missed or lost. Packages are usually held at the local post office for a few weeks before being returned to us.
Delivery incorrect personal details may lead to problems or delays to the delivery of your order so before completing your order please ensure you have included the full name, address details including the house/flat number, an accurate postcode and telephone number of the intended recipient, and your daytime contact number and email address so that we can update when it s dispatched and should there be any delivery problems.
When a delivery attempt has been made and the delivery driver is unable to find someone to accept delivery, or unable to leave the delivery in a secure location, they will leave a card at the address for the recipient to make contact and re-arrange delivery for one further attempt only. If the recipient fails to make contact in good time we reserve the right to charge for re-delivery to that or an alternative address. Also should an order be returned back to us due to incorrect or incomplete address, we reserve the right to charge for re-delivery to the correct or an alternative address.
Should your order not arrive within the due date, a refund or replacement will be issued 10 business days for UK deliveries and 20 business days for International orders after due date.
*Shipping fees are weight based and therefore will depend on your order. UK standard shipping for a journal starts from £3.99
**MYnd Map Ltd. takes no responsibility for duty, customs and any other charges incurred during the shipping process.
For more information please see our shipping policy page.